Our Story
MedMen is a cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen at www.medmen.com
Job Summary
The Hospitality Associate is responsible for creating a world class “showtime” customer experience for each and every customer who walks in the store. This position is accountable for executing initiatives that achieve all hospitality goals at MedMen.
This includes responsibility for all policy and procedures, compliance, ingestion and all other operational objectives of the business. As well as executing visual standards and presentation needs to customer requirements, product performance, along with Hospitality and marketing objectives.
Job Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Meet/Exceed personal sales volume and KPI goals
- Assist in building a great company and business that disrupts the traditional retail model and embrace change
- Add value to the team by being authentic and confident self-leader who strives to execute our world class hospitality program.
- Drive repeat business through strong local grass roots networking, customer data capture and our loyalty program.
- Execute high customer experience standards, to include a “show time” culture and industry leading customer engagement through strong sales techniques and product knowledge.
(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)
Basic Qualifications
- Minimum 21 years of age
- Minimum 2 years of experience with customer service in retail.
- Strong analytical skills to assess data, facts and figures.
Preferred Qualifications
- Associate degree.
- Sales experience.
- Knowledge of marijuana strains, (indicas, sativas, hybrids), edibles, extracts, and current products on the market a huge plus.
- Dispensary-related experience a plus.
- Must be able to provide exemplary customer service and represent the business with pride.
- Dynamic interpersonal and communication skills
- An innovator who is business minded
- A highly self-motivated individual
- Ethical Conduct
- Intermediate-level math skills. A key component of meeting our business compliance standards is to perform mathematical calculations to ensure that we are not making sales over the “daily limits”. Failure to perform these calculations could be a store audit (during which the store would be closed) and/or losing our license to sell.
Supervisory Responsibility
This position has no supervisory responsibilities.
Working Conditions
This job operates in a professional retail setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This is a full-time, position. Occasional evening and weekend work may be required as job duties demand. This position regularly requires long hours, weekend work, nights, weekends and holiday availability.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds.
Travel Requirements
No travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Authorization/Security Clearance
There is no visa or H-1B sponsorship.
MedMen Is An Equal Opportunity Employer
Individuals seeking employment at MedMen are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity or expression, sexual orientation, or any other basis protected under federal, state or local laws.
