Concierge ( Full time )

DUTIES AND RESPONSIBILITIES:

  • Greet customers, listen for customer’s needs, recommend, select and help locate the right products.
  • Educate the customer by describing a product’s features and benefits, demonstrate use and operation of the product.
  • Answer customer queries regarding the store and the merchandise make suggestions and encourage questions.
  • Receive and process cash transactions in POS system.
  • Responsibly receive cash from customer and correctly offer change as necessary.
  • Verifies the validity of value of cash currency.
  • Stay current with sales prices, discounts, specials, and PAD demonstrations.
  • Recognize and monitor security issues and loss prevention.
  • Arrange and display merchandise according to protocol, ensuring the newest product is behind older product (first in, first out by checking expiration dates.)
  • Ensure merchandise area is neat, organized and clean.
  • Take stock inventory as requested.
  • Be enthusiastic, personable, and build rapport with the customer. Introduce yourself and use their name often during your interaction
  • Educate the customer regarding the benefits of cannabis, sales happen organically as a result, education is more important than a sale.
  • Deliver exceptional customer service at all times.
  • Actively educate yourself about the cannabis and the industry.
  • Give each customer your full attention, and listen.
  • Continually monitor the shop to ensure all customers are taken care of.
  • Punctual and consistent shift attendance.
  • Must comply with expectations that are aligned with company policy and union contracts
  • Performs other related duties as assigned.

 

REQUIRED SKILLS/ABILITIES:·      

  • Excellent active listening skills.
  • Extensive knowledge of the merchandise sold.
  • Ability to recommend merchandise to customers.
  • Work is performed in an office environment and in close proximity to other workers.·      Prolonged periods of standing and walking throughout the retail space.
  • May be required to lift and carry items weighing up to 50 pounds.
  •  Employee shall be exposed to those conditions normally encountered in a retail environment.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

  • Ability to operate or to quickly learn the stores point-of-sale system.
  • Ability to anticipate customers needs.
  • Excellent sales and customer service skills.
  • Excellent verbal communication skills.

 

 Requirements

  • High school education or equivalent.
  • In-depth knowledge of cannabis and at a minimum of 2 years sales experience.
  • Must be 21 years or older
  • Experience using point-of-sale systems
  • Great attention to detail
  • Excellent communication skills
  • Must pass background check
  • Punctual and consistent shift attendance.
  • Language: English (required)

Compensation: Position pays per Union agreement

Summary

We value past experience in the cannabis industry, or alternatively in medical, hospitality, or retail industries. Management in similar customer-centric industries is also acceptable. As a new business, we’re excited to offer great growth potential within the company and invite those who truly want to flourish within the cannabis industry to join our team. We look forward to meeting you!

More Information

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